【RMA 要等很久啊 😂】有 Intel Core i9-13900K 用家在 Reddit 訢苦，3 日上午收到 Intel Customer Support 的来信，告知该用家目前已经没有 Core i9-13900K 处理器可作 RMA 替换，但可以提供更高规格的替换型号，不过需要 4 至 5 週或更长时间才有货可换，由于突然出现大量 RMA 个案，相信有不少人也碰到了相同的惨况。

 

🔵 这是 Intel Customer Support 寄给用家的信︰

 

「We have an update for you. I was able to successfully validate your product and it is still under warranty. However, at the moment, due to stock availability issues, we don't have an actual or same-part replacement available for the reported unit, Intel® Core™ i9-13900K processor, as well as a higher but compatible replacement, and normally it would take 4 to 5 weeks or more before our stocks are replenished. We’d like to know if you’re willing to wait 3-4 weeks while we check with our planning team about stock replenishment.

 

我们有一个消息要告诉您。我已成功验证您的产品并且它仍在保固期内。然而，目前由于库存短缺，我们无法为你报告的产品（Intel® Core™ i9-13900K 处理器）提供相同或替代部分的替换件。此外，虽然有更高规格但相容的替换件，但通常需要 4 到 5 週或更长时间才能补充库存。我们想知道您是否愿意等待 3-4 週，以便我们与规划团队确认库存补充情况。

 

We look forward to hearing back from you about this. To allow you ample time to respond/provide the information above, is it okay if we follow up with you on Wednesday, September 4, 2024? If we have not heard from you, we will check back with you on the date mentioned above to make sure that we can efficiently address your concern.

 

我们期待您对此的回覆。为了给您充足的时间来回应/提供上述信息，我们是否可以在 2024 年 9 月 4 日（星期三）与您进行后续联繫？如果我们没有在此日期前收到您的回覆，我们将在上述日期与您确认，以确保能有效处理您的问题。

 

We do apologize for the delay.

 

我们对此延误深表歉意。」

 

 

 

 

资料来源:

 

• Intel currently “out of replacements” for defective 13/14900K units